Return and Refund Policy for LuxuryBras-US
At LuxuryBras-US, we want you to feel completely confident and delighted with your purchase. We understand that sometimes an item may not meet your expectations, and we are here to help make things right. This Return and Refund Policy outlines how you can return a product and what to expect regarding your refund. All transactions on our website are subject to this policy.
Eligibility for Returns
To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached. We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain types of items cannot be returned. These include, but are not limited to:
- Items marked as final sale or clearance
- Gift cards
- Any product that has been worn, washed, or altered
- Items returned without original tags or packaging
- Intimate apparel items where the hygiene seal has been broken (for health and safety reasons)
If you are unsure whether your item is eligible for return, please contact our customer service team before initiating the return process.
How to Initiate a Return
To start a return, you will need to access your account on our website and follow the return instructions provided. You may also contact our support team for guidance. Once your return request is approved, you will receive clear instructions on how to complete the process. Please ensure that the item is securely packed to avoid damage during transit.
Refund Process
After we receive and inspect your returned item, we will send you an email notification to confirm receipt. We will also inform you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund to your account. If you haven’t received your refund after the expected processing period, we recommend checking with your financial institution first, then contacting us if needed.
Late or Missing Refunds
If you have not received your refund after the stated timeline, please double-check your bank account or credit card statement. Then, contact your credit card company or bank, as there may be a delay before the refund is officially posted. If you have done all of this and still have not received your refund, please reach out to our customer support team for further assistance.
Exchanges
If you need to exchange an item for a different size, color, or style, the fastest way is to return the original item and make a separate purchase for the new item. This ensures that the item you want remains available and that the exchange process is as quick as possible. We do not guarantee exchanges unless the returned item passes inspection.
Sale Items
Only regularly priced items may be refunded. Sale items, clearance items, and items purchased during special promotional events are considered final sale and cannot be refunded unless required by law.
Return Shipping
Customers are responsible for covering the shipping costs associated with returning an item, unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item without tracking.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will review the issue and provide instructions for returning the item. In such cases, we will cover the return shipping costs and arrange for a replacement or full refund after inspection.
Restocking Fee
We may apply a restocking fee for certain returns, especially if items are returned without all original components or packaging. This fee, if applicable, will be deducted from your total refund amount. The restocking fee policy is applied consistently to all customers.
Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Your continued use of our website after any modifications constitutes acceptance of the updated terms.
Contact Us
If you have any questions about our Return and Refund Policy, or if you need assistance with a return, please reach out through the contact options available on our website. Our dedicated support team is ready to help you.